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FAQ

Delivery

How long will it take to receive my order?  

Our orders typically require 2-3 weeks for delivery. In a rush? Contact us to find out if rush delivery is available. An additional rush fee will apply. 

Where do you ship and what do you charge?
We ship anywhere in Canada. Fees range from $3.35 to $5.00 per shipment depending on the type of purchase. A $15.00 charge applies on orders mailed to the continental United States (excludes Alaska and Hawaii).We do not accept orders shipped to destinations outside of Canada and the continental U.S.

Refunds

What is your return policy?
You may return any of the following items to MyMetroStore, for any reason, for a full refund (we'll also refund the return shipping cost, if the return is a result of our error) within 30 days of delivery of your shipment.
Please note we cannot accept the return of opened items or items returned more than 30 days past delivery. We can only process returns and refunds for items purchased at MyMetroStore. We'll notify you of your refund via e-mail after we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days after we receive your return.